ACCOMMODATION CANCELLATION POLICY
CANCELLATION POLICY FOR DIRECT BOOKINGS
Accommodation cancellations must be communicated to us at least 48 hours before your check in. Email info@mayfairluxuryhotels.com or call +64 3 595 6335.
CANCELLATION DUE TO COVID-19
If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand COVID-19 Alert Levels, there is no cancellation fee. If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.
NO SHOW CHARGES
These will apply as normal. To avoid a no-show charge, please contact the hotel directly to amend or cancel your booking. In the event of a no show or late cancellation, a charge of one night’s tariff will be applicable. Call us on +64 3 595 6335 for more information.
THIRD-PARTY BOOKINGS / ONLINE TRAVEL AGENTS
For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.
ADVANCE PURCHASE RATE
The Mayfair Advance Purchase Rate is non-refundable and non-transferable, with full prepayment required at the time of booking. The credit card used for payment must be provided at check in. Name on the credit card provided for payment must match the reservation name.
CHECK IN & CHECK OUT
Check-in time is from 2.00pm
Check-out time is 11.00am.
LUGGAGE STORAGE
Complimentary luggage storage is available at the hotel.
PARKING
Parking is available at The Mayfair at a cost of $39 for valet parking and $25 for self parking. When you arrive at the hotel, simply park in the loading zone at the hotel entrance and speak to our team about parking availability. Please note, parking is first come, first served, and therefore subject to availability.
NON-SMOKING
The Mayfair is a non-smoking hotel and is completely smoke free.
CREDIT CARD POLICY
When settling your account by credit card a 2.75% credit card surcharge will apply.