Terms & Conditions

ACCOMMODATION CANCELLATION POLICY


CANCELLATION POLICY FOR DIRECT BOOKINGS

Accommodation cancellations must be communicated to us at least 48 hours before your check in. Email info@mayfairluxuryhotels.com or call +64 3 595 6335.  

CANCELLATION DUE TO COVID-19

If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand COVID-19 Alert Levels, there is no cancellation fee.  If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.   

NO SHOW CHARGES

These will apply as normal. To avoid a no-show charge, please contact the hotel directly to amend or cancel your booking. In the event of a no show or late cancellation, a charge of one night’s tariff will be applicable.  Call us on +64 3 595 6335 for more information.  

THIRD-PARTY BOOKINGS / ONLINE TRAVEL AGENTS

For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

 

CHECK IN & CHECK OUT

Check-in time is from 2.00pm

Check-out time is 11.00am.

 

LUGGAGE STORAGE

Complimentary luggage storage is available at the hotel.


NON-SMOKING

The Mayfair is a non-smoking hotel and is completely smoke free. 


CREDIT CARD POLICY  

When settling your account by credit card a 2.5% credit card surcharge will apply.