ACCOMMODATION CANCELLATION POLICY
CANCELLATION POLICY FOR DIRECT BOOKINGS
CANCELLATION DUE TO COVID-19
If you have made your booking directly with the hotel and need to cancel your accommodation reservation due to a change in the New Zealand COVID-19 Alert Levels, there is no cancellation fee. If you have made your booking through an Online Travel Agent please contact your booking provider directly for assistance.
NO SHOW CHARGES
These will apply as normal. To avoid a no-show charge, please contact the hotel directly to amend or cancel your booking. In the event of a no show or late cancellation, a charge of one night’s tariff will be applicable. Call us on +64 3 595 6335 for more information.
THIRD-PARTY BOOKINGS / ONLINE TRAVEL AGENTS
For guests who have booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.
CHECK IN & CHECK OUT
Check-in time is from 2.00pm
Check-out time is 11.00am.
Complimentary luggage storage is available at the hotel.
The Mayfair is a non-smoking hotel and is completely smoke free.
CREDIT CARD POLICY
When settling your account by credit card a 2.5% credit card surcharge will apply.